FAQ
(Frequently Asked Questions)
Common House – Frequently Asked Questions
Q: How long does shipping take?
A: Orders are processed within 1–3 business days and typically arrive within 5–12 business days, depending on your location.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's progress.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in original, unused condition. Please see our Refund Policy for full details.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Please note that customers are responsible for any customs fees or import duties.
Q: How do I contact customer service?
A: You can reach us via email at Support@commonehouse.shop or by phone at +1 901 764 6558. Our team typically responds within 24–48 business hours.
Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible after placing your order. We will do our best to accommodate changes or cancellations before the order ships.
Q: Is my personal information secure?
A: Yes, we use SSL encryption and industry-standard security measures to protect your personal and payment information. Please see our Privacy Policy for more details.